SHIPPING INFORMATION AND POLICIES
Processing and Shipping
All orders ship from Toronto, Ontario, Canada. Orders will enter into processing on the next business day after they are placed and will be shipped in 1-3 business days. Sporting Life does not ship on weekends or statutory holidays; orders placed on a Friday will enter into processing on the weekend and will be shipped the following week.
Processing Delays
In certain cases your order may require additional processing time due to order size, product location and inventory status, or the volume of orders we are processing. In these situations we will notify you of the delay via email and adjust your shipping charge appropriately if necessary.
Domestic Shipping Services and Rates
All orders are shipped via UPS. Delivery timelines are given in business days. These rates apply to domestic shipments only.
- 2 - 4 Express Shipping $25.00
- 4 - 6 Day Expedited Shipping $15.00
- 6 - 10 Day Ground Shipping $10.00
"Signature Required Upon Delivery" service may be added for an additional charge of $3.00. Please contact our shipping desk directly at 416-673-0843 after you have placed your order if you would like to add this service.
If an item you order is oversized, overweight or especially fragile, a Sporting Life representative will contact you and inform you of any extra freight or handling charges which may be required. Any additional charges are calculated based on the dimensional volume, weight and destination of the package.
Items out of stock
If an item is found to be unavailable due to a rare situation such as an inventory discrepancy or another factor, the item will be removed from your order and you will be notified. You will not be charged for any items that are not available. When you submit an order through our online store, your credit card is pre-authorized for the total cost of the ordered product(s), applicable taxes and shipping costs. When your order is shipped, Sporting Life will charge an amount against the pre-authorization that reflects the total cost of the shipped product(s), applicable taxes and shipping costs. Items that are cancelled due to non-availability will not be included in the final charge to your card.
Order Tracking
When your order ships, you will receive an email from Sporting Life that includes a hyperlink to the UPS tracking information for your shipment. To ensure that you receive your Order Conformation and shipping notification, please enter your email address carefully and accurately during checkout and/or choose "Yes" to receiving product and promotional info when creating your profile on SportingLife.ca.
UPS Delivery Information
UPS delivers Monday-Friday during business hours. Deliveries are not made on weekends or statutory holidays.
In most cases, the UPS driver can leave shipments for you even if you're not available. "Driver Release" is a UPS residential delivery service through which - at the discretion of the delivery driver - a Package may be left at a private residence without obtaining a signature. Driver Release is only available in select areas.
If Driver Release is not available or appropriate for your location and you are not present when the driver attempts to deliver your shipment, you will be left a UPS InfoNotice. The UPS InfoNotice lists important information, such as if/when your driver will re-attempt delivery or whether a signature is required to release the package. It is the responsibility of the receiving party to contact UPS to coordinate time of delivery if it cannot be conducted during normal business hours.
On the back of the UPS InfoNotice, you will find instructions on rescheduling your delivery, having your shipment delivered to a different address, or arranging to pick up your shipment at a UPS Customer Center.
Please contact our shipping desk directly at 416-673-0843 if you would like to have a signature required upon delivery. There is an additional $3.00 charge for this service.
Delivery to a Remote Address
If the delivery address is in a remote location that does not receive regular UPS service, the delivery may be delayed or sub-contracted to another courier. The delivery timeline may be extended and/or an additional shipping charge may be applied. You will be contacted by a Sporting Life representative if there are additional charges for your shipment. Any delivery delays or exceptions will be displayed in the UPS tracking information for your order. If you have questions regarding delivery to your location, please contact our shipping desk directly at 416-673-0843.
INTERNATIONAL SHIPPING INFORMATION AND POLICIES
Overseas Shipping
Sporting Life ships only to North American addresses. An international billing address is acceptable, but the shipping address must be within North America. All orders placed with a shipping address outside of North America will be cancelled immediately and all charges removed.
United States Shipping Services
Orders shipping to the United States are subject to shipping charges, brokerage fees and any applicable taxes for your jurisdiction. A Sporting Life representative will contact you within one business day to review the shipping costs for your order and confirm your acceptance of the shipping charges, brokerage fees, customs fees (if applicable) and taxes. We cannot ship your order until we confirm these charges with you.
United States customs law requires that the receiver of the shipment have a valid Social Security Number for the package to be released.
In the event of a failed or refused delivery, the shipping charge and additional fees will not be refunded, and you will be charged for the return shipping and any associated fees.
United States Shipping Rates
United States orders ship via UPS Ground. Rates are calculated based on the dimensional volume, weight and value of the package and are determined on a case-by-case basis. The rate will be communicated to you by a Sporting Life representative before your order ships, at which point you may make changes to the shipping method if you wish. The shipping rates and timelines shown during checkout apply to Canadian orders only.
If an item you order is oversized, overweight or especially fragile, a Sporting Life representative will contact you and inform you of any extra freight or handling charges which may be applicable. Any additional charges are calculated based on the dimensional volume, weight and destination of the package.
United States Brokerage Fees and Taxes
United States orders with a declared value less than $200 are not subject to a brokerage fee. United States orders with a declared value between $200.00 and $1200.00 are subject to a brokerage fee of $24.25. Brokerage fees for an order with a declared value greater than $1200.00 will be communicated to you by a Sporting Life representative before your order ships. Any applicable state taxes will be charged at the door upon delivery.
International Vendor Restrictions
Some vendor contracts prohibit us from shipping their products outside of Canada. We are able to ship Canada Goose products within North America. If your order contains an item we cannot ship internationally, that item will be cancelled and you will be notified.
DECEMBER HOLIDAY SHIPPING POLICY
Sporting Life guarantees that domestic orders placed on or before December 12 will be delivered on or before December 24. We anticipate delays in our processing time for orders placed after December 14 and cannot guarantee delivery by December 24, regardless of the shipping method you choose. We do our best to ship orders as quickly as possible during this period and choosing a faster delivery method will get the order to you sooner.
Our processing time may also be delayed during Boxing Week. In these situations we will notify you of the delay via email within 24 hours of your order being placed. During Boxing Week, Please select Ground as your preferred shipping method, as Sporting Life will not be delivering with Express shipping methods during this time.
EXCEPTIONAL CIRCUMSTANCES AND SPECIAL REQUESTS
If you require special attention to your shipment or have a shipping request that falls outside of our stated policies and/or timelines, we may be able to accommodate you. For urgent requests, contact our Customer Service department during normal business hours (9am - 9pm Monday to Friday, 9am - 6pm Saturday, and 10am - 6pm Sunday EST) at 416-673-0843. For less urgent requests, email customerservice@sportinglife.ca. Additional charges may be required depending on the nature of your request.
