HOLIDAY RETURN POLICY

In store purchases made from November 4th to December 24th, 2014 may be returned with the original receipt by Sunday, January 11th, 2015 and online orders returned by January 25th 2015.

Items purchased at 30% off or more may be exchanged with original or gift receipt.

No refunds or exchanges on swimwear, undergarments, worn or damaged product.

Refunds will be processed to the original method of payment.

No returns between December 26th to 31st, 2014.



RETURNS AND REFUNDS

If you have any questions or concerns regarding your order, our online Customer Service Department is open:

Monday - Friday ..................... 9:00 am – 9:00 pm EST
Saturday ................................. 9:00 am – 6:00 pm EST
Sunday ................................... 10:00 am – 6:00 pm EST

Toll Free: 1-877-925-5585
Email: customerservice@sportinglife.ca
Contact form: Click here
Retail Store Locator: Click here
 



Online Return Policy – Worry Free Returns!

Change your mind about your purchase?  Did you buy the wrong gift?  Are you dissatisfied with the product?  No problem!

Sporting Life offers a 30 day return policy for all online purchases. In order to qualify for a refund, please include your Sales Receipt in the parcel. All products must be unworn, unopened, and in original condition.

If we receive your return after the 30 day time period or if the product is discounted by 30% or more, the return will go onto a Sporting Life gift card that will be sent to the shipping address on file.

All other returns will be processed back to the original method of payment. Sporting Life does not offer returns or exchanges on undergarments, swimwear, or products that are worn or damaged. If you have a question regarding a warranty or quality issue for your product, please contact Customer Service at 1-877-925-5585 or by email at customerservice@sportinglife.ca. Please do not attempt to contact the manufacturer directly.  

All returns are subject to a $10.00 Restocking Fee. This is a flat fee and is charged per order, not for each item within an order. The $10.00 fee is reflected in your return amount, for example a return for $100.00 would translate into a return value of $90.00.

Online purchases may also be returned or exchanged at any Sporting Life retail location along with a copy of the Sales Receipt. Please note that if you send your return back to the Sporting Life Online Store via UPS, we will only process your return once the parcel has been received at Sporting Life.
 



Online Exchange Policy:

If you would like to exchange a product you have received, please contact the Customer Service Department at 1-877-925-5585 or by email at customerservice@sportinglife.ca. All exchanges are pending stock availability of the item(s) you request and we cannot guarantee the item you request will be in stock.
 



Online Return Process:

To send your item(s) back to Sporting Life, please attach the prepaid UPS Return to Sender label that was included in your parcel to the outside of the box. You can contact UPS at 1-800-742-5877 to schedule a pick up or you can drop your parcel off at your local UPS Store. Once we receive your parcel, we will process the return within 2 business days. If the order is set up as an exchange, the outgoing product will be sent within 2 business days pending availability.

Original shipping fees will not be refunded.
 



In Store Return/Exchange Policy:

Products purchased at regular price may be returned with the receipt within 14 days for a refund. For products that are returned after 14 days, a store credit will be issued. Merchandise that is discounted by 30% off or more may be returned with the receipt for an exchange or a store credit within 14 days of purchase.

There will be no refunds or exchanges on items without a receipt. All refunds will be processed to the original method of payment. Sporting Life does not offer returns or exchanges on undergarments, swimwear, or products that are worn or damaged.