SHIPPING INFORMATION AND POLICIES
Processing and Shipping
All orders ship from Toronto, Ontario, Canada. Orders will enter into processing on the next business day after they are placed and will be shipped in 1-3 business days. Sporting Life does not ship on weekends or statutory holidays; orders placed on a Friday will enter into processing on the weekend and will be shipped the following week.
In certain cases your order may require additional processing time due to order size, product location and inventory status, or the volume of orders we are processing. In these situations we will notify you of the delay via email and adjust your shipping charge appropriately if necessary.
Domestic Shipping Services and Rates
All orders are shipped via UPS. Delivery timelines are given in business days. These rates apply to domestic shipments only.
- 2 - 4 Express Shipping $25.00
- 4 - 6 Day Expedited Shipping $15.00
- 6 - 10 Day Ground Shipping $10.00
"Signature Required Upon Delivery" service will be added to all orders valued over $100. In order to have this option removed from your order ,please contact our customer service department at 1-877-925-5585.
If an item you order is oversized, overweight or especially fragile, a Sporting Life representative will contact you and inform you of any extra freight or handling charges which may be required. Any additional charges are calculated based on the dimensional volume, weight and destination of the package.
Items out of stock
If an item is found to be unavailable due to a rare situation such as an inventory discrepancy or another factor, the item will be removed from your order and you will be notified. You will not be charged for any items that are not available. When you submit an order through our online store, your credit card is pre-authorized for the total cost of the ordered product(s), applicable taxes and shipping costs. When your order is shipped, Sporting Life will charge an amount against the pre-authorization that reflects the total cost of the shipped product(s), applicable taxes and shipping costs. Items that are cancelled due to non-availability will not be included in the final charge to your card.
When your order ships, you will receive an email from Sporting Life that includes a hyperlink to the UPS tracking information for your shipment. To ensure that you receive your Order Conformation and shipping notification, please enter your email address carefully and accurately during checkout and/or choose "Yes" to receiving product and promotional info when creating your profile on SportingLife.ca.
UPS Delivery Information
UPS delivers Monday-Friday during business hours. Deliveries are not made on weekends or statutory holidays.
In most cases, the UPS driver can leave shipments for you even if you're not available. "Driver Release" is a UPS residential delivery service through which - at the discretion of the delivery driver - a Package may be left at a private residence without obtaining a signature. Driver Release is only available in select areas.
If Driver Release is not available or appropriate for your location and you are not present when the driver attempts to deliver your shipment, you will be left a UPS InfoNotice. The UPS InfoNotice lists important information, such as if/when your driver will re-attempt delivery or whether a signature is required to release the package. It is the responsibility of the receiving party to contact UPS to coordinate time of delivery if it cannot be conducted during normal business hours.
On the back of the UPS InfoNotice, you will find instructions on rescheduling your delivery, having your shipment delivered to a different address, or arranging to pick up your shipment at a UPS Customer Center.
Please contact our shipping desk directly at 416-673-0843 if you would like to have a signature required upon delivery. There is an additional $3.00 charge for this service.
Delivery to a Remote Address
If the delivery address is in a remote location that does not receive regular UPS service, the delivery may be delayed or sub-contracted to another courier. The delivery timeline may be extended and/or an additional shipping charge may be applied. You will be contacted by a Sporting Life representative if there are additional charges for your shipment. Any delivery delays or exceptions will be displayed in the UPS tracking information for your order. If you have questions regarding delivery to your location, please contact our shipping desk directly at 416-673-0843.
INTERNATIONAL SHIPPING INFORMATION AND POLICIES
Sporting Life currently does not offer shipping outside of Canada.
EXCEPTIONAL CIRCUMSTANCES AND SPECIAL REQUESTS
If you require special attention to your shipment or have a shipping request that falls outside of our stated policies and/or timelines, we may be able to accommodate you. For urgent requests, contact our Customer Service department during normal business hours (9am - 9pm Monday to Friday, 9am - 6pm Saturday, and 10am - 6pm Sunday EST) at 416-673-0843. For less urgent requests, email email@example.com. Additional charges may be required depending on the nature of your request.