You can view an item’s availability by selecting your preferred size and colour and then clicking the “Find in Store” button. If the item is available at your preferred location, click “Select Store” then close the window. Add the item to your cart. When checking out, ensure that “Pickup In-Store” is selected under “Delivery Options.”

We will send a “Ready for Pickup” email when your order has been processed and packaged.

Ordering a bike? See below for more information on Bike Orders.

Due to high order volumes, it may take 1-2 business days for our team to prepare your order.

No. Like our In-Store Pickup service, Curbside Pickup is free!

Once your order is ready, a “Ready for Pick Up” email will be sent to you. When you are about 15 minutes away, please alert our staff by calling the store. Our team will ensure your order is ready and waiting for you by the designated entrance. Upon your arrival, communicate your PIN to our staff and pop your trunk open ready and our team will place your order in your trunk.

If your PIN does not match our records, your order will be returned to the store and we will investigate the order.

If you are picking up a bike, you will have the opportunity to safely inspect and test your bike, ensuring it’s up to your standards. If you need any adjustments, please let our team know. We will be more than happy to make any changes that will ensure a perfect fit.

We will send you a “Ready for Pickup” email once our team has finished preparing your order. Curbside pickup is only available during business hours. Please refer to our curbside pickup hours.

Your order will be available for pickup at the location’s parking lot entrance. Please have your “Ready for Pickup” email ready.

Yes. They will need to have a copy of your “Ready for Pickup” email with them to verify the PIN number.

We will hold onto your order for a week. After that, we will get in touch with you to discuss delivery options.

To cancel your order, please contact our Customer Care team at +1-877-925-5585 or by email at customerservice@sportinglife.ca.

We cannot process returns at our locations at this time. If you change your mind, we will be happy to assist you with the return once our stores have reopened.

We will only accept returns on items that are in its original condition: unworn, unused, and unwashed with all the original tags and packaging intact. We do not accept returns or exchanges on gift cards, swimwear, undergarments, or products that are worn or damaged.

Orders for bikes will be processed on our website like any online order. Simply add your desired bike to your cart and proceed to checkout as normal.

A member of our team will contact you by phone to confirm your order. Customers that place an order before 4 p.m. local time can expect to receive a call on the same day. Customers that place an order after 4 p.m. will receive a call the following day.

Yes, you can! We also invite you to take advantage of our 20% off Bike Accessories offer. To qualify, you must add the items to the same order as your new bike. The discount is automatically applied at checkout. Some exceptions apply. Please see full details here.

Our team can pre-install accessories onto your new bike before delivery if they are available at the same location as the bike. Items that do not require installation (helmets, shoes, gloves, apparel, etc.) or are sourced from another location will be delivered separately by Canada Post.

Please note that we cannot modify an order once it has been placed. If you would like to change your order in any way (add new items, change the mailing address, etc.), place a new one with your preferred items and/or the correct information and cancel your order with our Customer Care team right away.

Our Customer Care team will be happy to assist you. You can reach them via phone at +1-877-925-5585 or by email at customerservice@sportinglife.ca.

It can take up to 3 days to receive a “Ready for Pickup” email.

Your bike will be built on the same day you receive an order confirmation call or the following day, time permitting. We will send the “Ready for Pickup” email when your bike is finished.

At the time of pickup, you will be asked to inspect your bike and ensure it meets your expectations. If you are unhappy with your purchase, we will return the bike to our location at no extra charge and refund your purchase.

If you change your mind after a successful pickup has been made, we will be happy to assist you with the return once our stores have reopened. Refunds will only be issued if the purchased bike is returned in new condition: clean, undamaged, with no wear on tires, grips or seats. Returns made in-store are not subject to a restocking fee.

Please note that bikes cannot be shipped back to Sporting Life.

You will not be charged a restocking fee.

Yes! During the pick-up process, you will have the opportunity to inspect and test your bike, ensuring it’s up to your standards. If you need any adjustments, please let our team know and we can safely make the changes. Our team of technicians are more than happy to ensure you ride away with the perfect fit.

If you change your mind after a successful pickup has been made, we will be happy to assist you with the return once our stores have reopened. Refunds will only be issued if the purchased bike is returned in new condition: clean, undamaged, with no wear on tires, grips or seats. Returns made in-store are not subject to a restocking fee.

Please note that bikes cannot be shipped back to Sporting Life.

We can service your bike when our stores have reopened.