Customer Care

Help & FAQs

Got a question? Read on to find answers to our most Frequently Asked Questions.

Stores & In-Store Promotions

Sporting Life offers a 60-day return period for all in-store and online purchases. Returns with a valid receipt can be made at any open location, and refunds will be issued to the original form(s) of payment. Collingwood cannot accept online returns at this time.

We will only accept returns on items that are in its original condition: unworn, unused, and unwashed with all the original tags and packaging intact. We do not accept returns or exchanges on gift cards, swimwear, undergarments, or products that are worn or damaged. Gift cards, swimwear, and undergarments are FINAL SALE.

Clearance items with cent ending in .94 are Final Sale. Clearance items are not eligible for Refund, Exchange, Store credit or Gift cards.

No. In-store purchases must be exchanged or returned at a Sporting Life location.

Order Issues

We are unable to modify an order once it is placed.

Please ensure all billing and shipping details are correct prior to finalizing your payment. We are unable to modify or add to an address once your order has been placed.

We are unable to cancel an order once it is placed

At Sporting Life, we do our best to monitor product information to ensure accuracy. However, there are occasions where we experience an inventory error.

When an item goes out of stock, we remove it from your order and have the remainder of your order shipped. Rest assured that you will not be charged for the cancelled item(s). Please allow 3-to-5 business days for the changes to be reflected on your method of payment.

We sincerely apologize for this inconvenience.

When you place an order, we request pre-authorization from your method of payment. You will only be charged when your order has shipped.

In the event your order has been cancelled, we will void the pre-authorization. It may take 3 to 5 business days for your financial institution to remove the pre-authorization from your account.

Product and Price Discrepancies

At Sporting Life, we carefully monitor product information, promotions and pricing to always ensure accuracy. Unfortunately, certain errors out of our control may occur from time to time. Please be advised that all prices are subject to change at any time and without any prior notice.

The items and prices available on the SportingLife.ca website, are not necessarily the same as the items and pricing within our "bricks and mortar" retail locations.

We may have sent your order in multiple shipments. To verify, please check the shipping confirmation email and the packing slip included in the parcel. The packing slip will confirm which items you can expect to find inside.

If an item is missing, please contact our Customer Care team within 30 days of receiving your package. We will do our best to find a solution as quickly as possible.

If your item is damaged, please contact the Customer Care team within 30 days of receiving your package. Please include your order number, a photo of the damaged product, and any other helpful details. We will do what we can to find the best solution.

A return or exchange may also be processed in-store at the discretion of the manager on duty. Please bring the damaged item, all packaging, and a valid receipt with you.

Customers can return the defective merchandise within 60 days of purchase for a full refund at any store location. Customers must present proof-of-purchase at the time of the return. After this 60-day window, customers will need to reach out to the manufacturer.

We cannot process refunds for damaged items by mail.

Shipping & Deliveries

We offer free shipping for orders over $49 before taxes. A flat-rate shipping fee of $10 (excluding tax) will be applied to orders under $49. Shipping fee is non-refundable.

Please note, we cannot deliver to P.O boxes

Yes, we’re offering curbside pickup at select locations! To learn more, click here.

If the item you are wishing to purchase is not available at the location of your choice, it will not be eligible for curbside pick up. We do not ship product between stores. If an item is not available for curbside pick up it will have to be ordered and shipped to your home.

We’re doing our best to process and ship orders out as quickly as possible. However, due to an increase in online orders, it may take up to 5 business days to receive your shipping confirmation with a tracking number.

Orders placed on SportingLife.ca may be shipped by one or more carriers.

Once your order has shipped you will receive an email notifying you your order/part of your order has shipped. This email will contain your tracking number and a hyperlink to track your order. Please select “track your order” for all carrier and shipping updates.

We assign a tracking number to your package when it is ready to be shipped. Once your package has arrived at the carrier’s sorting facility your tracking details will be updated. This may take up to 7 days from the time your order leaves our facility. Please continue to track your order through the carrier’s website provided in your shipping confirmation email.

We will always do our best to send items in one shipment. However, your order may arrive in multiple shipments, depending on where your items are located in our fulfillment network.

During this time, carriers will not be requesting signatures for deliveries at the door. Carriers will leave your order in your mailbox or by the door if it is safe to do so. When this is not possible, a notice card may be left at the address indicating the post office where you can pick up your order, or the carrier may attempt to redeliver your order. If your order is showing as delivered and you have not received it, please contact the Customer Care team within 30 days of your delivery status.

There are a few reasons why your order may be returned to sender:

  • The carrier is not able to confirm your shipping details
  • The carrier was unsuccessful in their delivery attempt(s)
  • Your package was not picked up from the post office within 15 days of delivery

Once your item has been successfully returned to sender and your return has been processed, you will receive an email confirmation and a refund to your original form(s) of payment. Please note that processing a return can take up to 15 business days after arriving at our warehouse due to the impact of COVID-19 and an increase in the volume of returns.

We are not able to re-ship returned packages.

Sporting Life does not offer shipping outside of Canada.

Payment & Price Adjustments

If your order is sent in multiple shipments, your method of payment will be charged for each shipment. Please keep in mind that you will never be charged for more than the amount quoted at checkout.

If the price of an item you recently purchased has been reduced, we will happily perform a one-time sale adjustment at your request. For qualifying items purchased online, please contact the Customer Care team within 14 days of placing your order. The item must still be in stock and must be available in the same colour and size. In store purchases requiring a price adjustment need to be completed at one of our retail stores.

If the item is being advertised by another authorized Canadian retailer, the following criteria must be met:

  • the advertised price must be from a retailer with physical store locations (not an e-Commerce only retailer)
  • the price must be verifiable by our customer care team
  • the price must be posted in Canadian currency
  • the item must be available for immediate purchase from both Sporting Life and the retailer you are requesting to price match
  • the item must be the same model and color
  • the item must be new (we do not price match refurbished product)

This policy does not apply to advertising errors or misprints, demo products, coupons, special and/or limited-time savings events (i.e. Flash Sales, Black Friday, Cyber Monday, Boxing Day, grand openings, closeouts). The conditions of our price match policy may be modified without notice.

Returns & Exchanges

Sporting Life offers a 60-day return period for all purchases made online. Shipping fee is non-refundable. Online returns with a valid receipt can be made at any of our retail locations. Collingwood cannot accept online returns at this time. Refunds on eligible items will be issued to the original form(s) of payment. Please see below for instructions on how to make a return by mail.

Returns via mail/courier are accepted into our Distribution Center, no in person returns can be accepted at this facility.

We will only accept returns on items that are in its original condition: unworn, unused, and unwashed with all the original tags and packaging intact. We do not accept returns or exchanges on gift cards, swimwear, undergarments, or products that are worn or damaged.

Clearance items with cent ending in .94 are Final Sale. Clearance items are not eligible for Refund, Exchange, Store credit or Gift cards.

Online purchases can be returned by mail within 60 days of the shipping date. Our retail locations will also accept online returns on a case-by-case basis.

Customers are responsible for the return shipping costs when making a return by mail. As such, we recommend shipping with a courier that can provide tracking and insurance as Sporting Life is not responsible for lost packages.

Please include a copy of your receipt in your return when packing your items. Then, mail or courier your package to the following address:

Sporting Life Online Store Returns
150 Courtney Park Drive, Unit C
Mississauga, Ontario
L5W 1Y6

Returns via email/courier are accepted into our Distribution Center, no in person returns can be accepted at this facility.

Once our warehouse team has successfully received and processed your return, you will receive an email confirmation and a refund to your original form(s) of payment. Please note that processing a return can take up to 15 days after arriving at our warehouse due to the impact of COVID-19 and an increase in the volume of returns. Returns are not subjected to a restocking fee.

There is no restocking fee on online orders returned by mail or at a Sporting Life location.

Please return your item(s) to us by mail. (Please see above for instructions). Once our warehouse team has successfully received and processed your return, you will receive an email confirmation and a refund to your PayPal account.

At this time, we are unable to offer direct exchanges by mail. Please send your items back to us as a return (please see “How do I make a return?” above for instructions) and place a new order for your preferred size(s) and/or colour(s) at your earliest convenience. We will issue a refund once the original order has been received and processed by our central warehouse.

You can also exchange items from an online order at any of our retail locations. To see a list of locations available for in-store shopping, click here.

Due to the impact of COVID-19 and an increase in the volume of returns, it may take up to 15 days to process a return once our warehouse team receives it. Please note that all returns are quarantined for three days before being released to our team. We do not process returns over the weekend.

We will notify you when a refund has been issued, and it may take 3 to 5 business days for it to appear on your original form of payment. We apologize for the inconvenience and appreciate your patience.

Customer Care

Need assistance?
Our Customer Care team will be happy to help you!

Due to high call and email volumes, please note that our Customer Care team is busier than usual during these unpredictable times. Responses may take longer than usual. We appreciate your patience.

  • Service Hours

  • Monday to Friday    9:00 am - 6:00 pm EST