Our response to COVID-19
The health & safety of our team, customers & community are our top priority
As per the current restrictions directed by the Province of Ontario, Sporting Life locations across Ontario will temporarily close to the public for in-store shopping. During this time, our locations temporarily closed in Ontario are available for BOPIS curbside pickup only.
For more information about curbside pickup at temporarily closed locations and other participating Sporting Life locations, refer to our Frequently Asked Questions.
Check our Frequently Asked Questions below for answers to your most common questions for a store that is temporarily closed and information about online orders, deliveries and more. Our Customer Care team is also available to help answer any questions that have not been answered here.
In-store shopping is not permitted at our Sporting Life locations in Ontario, as these stores are temporarily closed to the public; however, BOPIS curbside pickup is available. Please refer to our curbside FAQ for your most common questions or shop 24/7 at sportinglife.ca.
Help & FAQs
Got a question? Read on to find answers to our most Frequently Asked Questions.
Stores & In-Store Promotions
Sporting Life offers a 60-day return period for all in-store and online purchases. Returns with a valid receipt can be made at any open location, and refunds will be issued to the original form(s) of payment. Collingwood cannot accept online returns at this time.
We will only accept returns on items that are in its original condition: unworn, unused, and unwashed with all the original tags and packaging intact. We do not accept returns or exchanges on gift cards, swimwear, undergarments, or products that are worn or damaged. Gift cards, swimwear, and undergarments are FINAL SALE.
We also accept returns on online purchases by mail. Please see Returns and Exchanges for more information regarding online purchases.
No. In-store purchases must be exchanged or returned at a Sporting Life location.
We are unable to modify an order once it is placed.
We are unable to cancel an order once it is placed
At Sporting Life, we do our best to monitor product information to ensure accuracy. However, there are occasions where we experience an inventory error.
When an item goes out of stock, we remove it from your order and have the remainder of your order shipped. Rest assured that you will not be charged for the cancelled item(s). Please allow 3-to-5 business days for the changes to be reflected on your method of payment.
We sincerely apologize for this inconvenience.
When you place an order, we request pre-authorization from your method of payment. You will only be charged when your order has shipped.
In the event your order has been cancelled, we will void the pre-authorization. It may take 3 to 5 business days for your financial institution to remove the pre-authorization from your account.
Product and Price Discrepancies
At Sporting Life, we carefully monitor product information, promotions and pricing to always ensure accuracy. Unfortunately, certain errors out of our control may occur from time to time. Please be advised that all prices are subject to change at any time and without any prior notice.
The items and prices available on the SportingLife.ca website, are not necessarily the same as the items and pricing within our "bricks and mortar" retail locations.
We may have sent your order in multiple shipments. To verify, please check the shipping confirmation email and the packing slip included in the parcel. The packing slip will confirm which items you can expect to find inside.
If an item is missing, please contact our Customer Care team. We will do our best to find a solution as quickly as possible.
If your item is damaged, please contact the Customer Care team. Please include your order number and any other helpful details. We will do what we can to find the best solution.
A return or exchange may also be processed in-store at the discretion of the manager on duty. Please bring the damaged item, all packaging, and a valid receipt with you.
Customers can return the defective merchandise within 60 days of purchase for a full refund at any store location. Customers must present proof-of-purchase at the time of the return. After this 60-day window, customers will need to reach out to the manufacturer.
We cannot process refunds for damaged items by mail.
Shipping & Deliveries
We offer free shipping for orders over $99 before taxes. A flat-rate shipping fee of $10 (excluding tax) will be applied to orders under $99. Shipping fee is non-refundable.
Yes, we’re offering curbside pickup at select locations! To learn more, click here.
We’re doing our best to process and ship orders out as quickly as possible. However, due to an increase in online orders, it may take up to 5 business days to receive your shipping confirmation with a tracking number.
We only offer one shipping speed: Expedited Parcel with Canada Post. Due to high volumes and the health and safety concern of our couriers, Canada-wide delivery times are delayed. It is currently normal to experience a delay between 7 to 15 business days after your order leaves our facilities. There may also be a delay of up to 7 days from the time your order leaves our facility to receive a tracking number from Canada Post. Once you receive a tracking number, please continue to track your package on www.canadapost.ca/track as delivery days may change.
We assign a tracking number to your package when it is ready to be shipped. There may also be a delay of up to 7 days from the time your order leaves our facility to receive a tracking number from Canada Post. Please be aware that Canada Post is experiencing delays due to exceptionally high order volumes and the impact of COVID-19 safety measures. Visit the Canada Post website for updates on service disruptions.
We will always do our best to send items in one shipment. However, your order may arrive in multiple shipments, depending on where your items are located in our fulfillment network.
During this time, Canada Post will not be requesting signatures for deliveries at the door. Carriers will leave your order in your mailbox or by the door if it is safe to do so. When this is not possible, a notice card will be left at the address indicating the post office where you can pick up your order.
Sporting Life does not offer shipping outside of Canada.
Payment & Price Adjustments
If your order is sent in multiple shipments, your method of payment will be charged for each shipment. Please keep in mind that you will never be charged for more than the amount quoted at checkout.
If the price of an item you recently purchased has been reduced, we will happily perform a one-time sale adjustment at your request. For qualifying items purchased online, please contact the Customer Care team within 14 days of placing your order. The item must still be in stock and must be available in the same colour and size. In store purchases requiring a price adjustment need to be completed at one of our retail stores.
If the item is being advertised by another authorized Canadian retailer, the following criteria must be met:
- the advertised price must be from a retailer with physical store locations (not an e-Commerce only retailer)
- the price must be verifiable by our customer care team
- the price must be posted in Canadian currency
- the item must be available for immediate purchase
- the item must be the same model and color
This policy does not apply to advertising errors or misprints, demo products, coupons, special and/or limited-time savings events (i.e. Flash Sales, Black Friday, Cyber Monday, Boxing Day, grand openings, closeouts). The conditions of our price match policy may be modified without notice.
Returns & Exchanges
Sporting Life offers a 60-day return period for all purchases made online. Shipping fee is non-refundable. Online returns with a valid receipt can be made at any of our reopened locations. Collingwood cannot accept online returns at this time. Refunds on eligible items will be issued to the original form(s) of payment. Please see below for instructions on how to make a return by mail.
Returns via mail/courier are accepted into our Distribution Center, no in person returns can be accepted at this facility.
We will only accept returns on items that are in its original condition: unworn, unused, and unwashed with all the original tags and packaging intact. We do not accept returns or exchanges on gift cards, swimwear, undergarments, or products that are worn or damaged.
Online purchases can be returned by mail within 60 days of the shipping date. Our reopened locations will also accept online returns on a case-by-case basis.
Customers are responsible for the return shipping costs when making a return by mail. As such, we recommend shipping with a courier that can provide tracking and insurance as Sporting Life is not responsible for lost packages.
Please include a copy of your receipt in your return when packing your items. Then, mail or courier your package to the following address:
Sporting Life Online Store Returns
150 Courtney Park Drive, Unit C
Returns via email/courier are accepted into our Distribution Center, no in person returns can be accepted at this facility.>
Once our warehouse team has successfully received and processed your return, you will receive an email confirmation and a refund to your original form(s) of payment. Please note that processing a return can take up to 15 days after arriving at our warehouse due to the impact of COVID-19 and an increase in the volume of returns. Returns are not subjected to a restocking fee.
There is no restocking fee on online orders returned by mail or at a Sporting Life location.
Please return your item(s) to us by mail. (Please see above for instructions). Once our warehouse team has successfully received and processed your return, you will receive an email confirmation and a refund to your PayPal account.
At this time, we are unable to offer direct exchanges by mail. Please send your items back to us as a return (please see “How do I make a return?” above for instructions) and place a new order for your preferred size(s) and/or colour(s) at your earliest convenience. We will issue a refund once the original order has been received and processed by our central warehouse.
You can also exchange items from an online order at any of our reopened retail locations. To see a list of locations available for in-store shopping, click here.
Due to the impact of COVID-19 and an increase in the volume of returns, it may take up to 15 days to process a return once our warehouse team receives it. Please note that all returns are quarantined for three days before being released to our team. We do not process returns over the weekend.
We will notify you when a refund has been issued, and it may take 3 to 5 business days for it to appear on your original form of payment. We apologize for the inconvenience and appreciate your patience.
Our Customer Care team will be happy to help you!
Due to high call and email volumes, please note that our Customer Care team is busier than usual during these unpredictable times. Responses may take longer than usual. We appreciate your patience.